Soft Skills Training Content
All content can be accessed via any internet device from any location. You can watch a video for a quick refresher, be assigned to do a specific video course by a manager or work through a learning pathway. Content is designed for front line staff working with customers.
You can assign your teams to watch video courses. You can play videos in daily huddles, team meetings, coaching sessions and mini training sessions. The Leadership video courses can be used to strengthen your own leadership skills.
You have the knowledge that a library of soft skills content that can easily be embedded into training, inductions, refreshers and ongoing coaching can be a great strategic strength. All leaders can benefit from the leadership, stress and resilience and interpersonal content.
The short video courses can be used for individuals rather than having to run group workshops or scheduling a calendar of workshops. Managers can ask the HR teams for content and can be directed where to go for specific individual training needs.
LearningPlanet has been an instrumental part of our learning library. Our teams (& trainers) have used these quick, easy and helpful modules to develop their skills to then deliver great results. Easily creating learning pathways has helped hone our sales focus and even win industry awards for 4 consecutive years. Great value for money and highly recommended. Nothing is too hard for the LearningPlanet team and after sale service is impeccable.
New Zealand Couriers have been using LearningPlanet for 8 years. Derek and Craig are fantastic, so quick to respond and keen to hear ideas for new topics and improvements Below are some comments from the CS team…. “The 1 minute videos are awesome. Short, sweet and to the point. Holds your interest. Valid content.” “Quite diverse with training topics…which is great.” “I like the work books, there is a lot of benefit for using the 10 minute videos.” “It’s easy to use and the team enjoy that there are short and long videos to choose from. “ “It does help with keeping up to date on the right way to do things within CS.”
Dianne Van Aken
Learning Planet provides enjoyable and quality learning experiences across industries and demographics, making the tool easy to access and relate to for most individuals. What I particularly love though, is the journey that the business has taken over the last few years and the constant growth and development of the platform itself, which ultimately as a user, we benefit from. There's always something new, and a real willingness to get feedback from customers, and act on it too. Highly recommend.
LearningPlanet is a must have in all Contact Centre/Service Centres to ensure baseline, intermediate and advanced development is provided to frontline staff. The content is up to date, relevant and interesting so not only is it valuable in terms of learning outcomes, but they are also fun and engaging so staff want to keep learning more.
We were one of the first customers to join LearningPlanet just over 10 years ago. The opportunity to be part of a new way of learning through video could not be missed. Derek, Craig and the team does an amazing job of creating content tailored to our needs! Great job to you and thank you for always being willing to help us in our training efforts.