Challenging Customers Training

In customer service, there may be times when you will experience an upset or difficult customer. Having the right difficult customer service training and techniques will enable you to not only turn the situation around but by applying the right difficult customer training you should be able to retain them as a customer as well. This information readily available in our 1 minute and 10 minute videos.  

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Challenging Customers Training

As a guide some of the modules and areas you can study in the Challenging Customer Training area include:



Abusive customers
Assertiveness skills
Being resilient


Calming upset customers
Communication skills
Defusing angry customers


Difficult customer techniques
Difficult customer types
English as a second language


Handling conflict
How to say no nicely
Managing customer needs


Negotiation skills
Non-stop talking customers
Showing empathy


Silent customers
Taking ownership
Thinking on your feet


And many more topics available.

Watch a Sample Challenging Customers Training 1 Minute Video

Watch a Sample Challenging Customers Training 10 Minute Video