This retail course equips learners with essential skills in customer service, sales, communication, and workplace professionalism. Participants will learn how to handle customer needs, apply health and safety practices, and develop time management, problem-solving, and diversity awareness skills for success in a dynamic retail environment.

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  Retail Sales (10 min)

  (private link) In this 10 minute video on Retail Sales, we examine some key concepts to ensure a great customer experience and increase in sales. You will learn about professionalism, acknowledging and greeting customers, selling to customers and helping customers stay informed. There is a workbook for this video.

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  Managing Customer Needs (10 min)

  In this 10 minute video module, we explain the importance of managing the needs of your customers and ways in which you can do that. It starts with good listening and understanding your customer so you can lead them to the best outcome.

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  Introduction to Selling (10 min)

  This 10 minute video explains the basics of selling including the concepts of uncovering customer needs, handling objections, features and benefits and closing the sale. The workbook for this video can be found on the welcome page of the module with same name.

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  Closing the Sale (10 min)

  This video covers ways to improve your confidence in closing a sale. There are several types of sales closes and we discuss some of them here with examples. Learn some key techniques in being able to ask for the business and successfully close a sale. There is a workbook for this video.

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  Handling Difficult Customers (10 min)

  Difficult Customer Techniques - This 10-minute video outlines ways you can deal with difficult customers and how you can calm them down. The Glad>Sure>Sorry technique as shown in part in this video is the intellectual property of Mary Gober International. Used with permission. www.marygober.com.

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  Advanced Customer Service (10 min)

  This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your organisation and customer needs and expectations.

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  Personal Grooming (10 min)

  This 10 minute video runs through the areas of personal grooming and hygiene that are important in the working environment.

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  Persuasion Skills (10 minute)

  This video explains what persuasion is, how to develop persuasive skills and persuasion principles.

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  Health and Safety Basics (10 min)

  This video outlines some important aspects of health and safety in the workplace including employees' personal responsibilities. You will learn about RSI, hazards and emergency procedures.

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  Diversity Equity and Inclusion (10 min)

  This 10 minute video explains the difference between diversity, equity and inclusion. It also covers off ways individuals and organisations can improve the way these three areas are incorporated.