This pathway contains 8 videos designed to strengthen your communication skills.

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  Communication Skills (10 min)

  This 10 minute video explains about communication, tone, modulation and body language.

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  Listening Skills (10 min)

  In this video, we explain some important aspects around communication and in particular how to listen more effectively. Reflective and active listening are great ways to help ensure you communicate well and help to make sure there is a shared understanding between those communicating.

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  Questioning Skills (10 min)

  In this 10-minute version, we examine the main questioning skills and how to use them for effective conversation control. Open, closed, leading, echoic, rhetorical and clarifying questions are all explained.

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  Being Assertive (10 min)

  In this 10 minute video we explain what assertiveness is and how you can be more assertive.

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  Difficult Conversations (10 min)

  This video helps you understand how to hold an effective difficult or courageous conversation. It also provides tools for giving and receiving effective feedback.

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  Showing Empathy (10 min)

  Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan. If you are using the workbook, the empathy test is a great way to test your empathy skills. An alternative test can be found here: https://www.gyfted.me/quiz-landing/empathy-test

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  Cultural Awareness (10 min)

  This 10-minute video explains how cultural awareness is important in business and what you can focus on to improve awareness and benefits of cultural diversity.

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  Giving Instructions (10 min)

  This video explains how to give effective instructions in the workplace