Here is the feedback from 60+% survey of our current users:

 

Why did you choose LearningPlanet:    

What difference is it making in your business:   

 

  • It is an additional resource for staff to use to enhance their customer service delivery and or self development.
  • We choose LearningPlanet as it is simple and easy to use, our staff can watch a video and/or read the content depending on how best they learn.
  • We also love that we didn't have to do anything, you sign up and then all the information is there ready for your staff to use. LearningPlanet takes all the hard work our of training.
  • It aligns with the customer service training the team have and we can chose an area of focus based on where an individuals training requirements are.  They can also work through it at their own pace and have one on one coaching with their team leaders.  You can create individual learning plans.
  • We also like the follow up, newsletters and new content every month.
  • It is a good fit for my team, they can learn at their desks and at their own pace without taking hours at a time to attend training sessions.
  • The solutions provide short 'just in time' lessons to reinforce concepts.
  • We wanted some online training and rather than develop our own specific training at a considerable cost we chose to use your videos to train country wide.
  • As we are a small Contact Centre, the ability to take staff into traditional training programmes for a period of time is not possible. The self-learning style with short but effective videos  suits our environment perfectly.
  • Contemporary training in a modern e-learning environment, ease of implementation, cost effective core customer service training
  • The content is amazing. Its like google, if you need to find an answer where do you go? LearningPlanet!
  • Its simple, affordable. and the team are always open to ideas.

 

  • Helping to really target individual training gaps effectively
  • It provides consistent training across the team, and therefore a consistent quality of service to our customers.  The quality of service is recognised in the business and the value the team adds to our customer experience.
  • Staff have got more interested in training , and supervisors are finding it easier to assist and coach staff through the extra templates etc available.
  • Monitoring of customer service staff has shown an improvement in our mystery shopper scoring.
  • It's enabling our people to get just in time learning to help them with their day to day jobs.
  • Lots of difference. We use it for Team Meetings, staff choose their own topics to work through and we can go back to reference points when we need.  We really like the 10 minute videos which are a great tool for staff meetings.  The work books also give me an opportunity to discuss answers with staff and as a training tool.
  • LearningPlanet has been hugely beneficial. It has increased the confidence and knowledge of our staff
  • Supports employees learning and development and supports organization growth and efficiency
  • It gives us tips and tricks at the finger tips to share with team in order to improve performance
  • It gives us the ability to direct training and one on one coaching sessions exactly when and where we need it.
  • Educating staff, supporting targeted coaching opportunities and piece of mind for industry led training modules using video and links to the latest information
  • Majority of agents are putting the training into practice and call quality scores are reflecting this, some agents are also proactively completing training modules on areas they would like to up-skill in and team leaders are feeling more confident having the resources available for their team to use.
  • Provides legitimacy to organisations learning and development framework to assist with business development and retaining of existing clientele
  • We still have a long way to go to fully embed the program but it will be used as part of our induction as well as on going learning through coaching sessions
  • We use LearningPlanet in induction with new staff, to set the standard and introduce soft skills. We also use LearningPlanet with existing staff, focusing on areas of improvement. This is great for reinforcing training.
  • It's fantastic for new starters, it helps embed our contact centre principles and soft skills.